问：我的服务器.84，今天接到到期续费通知，我在线点击续费，支付了2次，结果不知怎么不但没有完成续费，反而一次续到香港服务器，一次加拉个信服务器。这个在线支付太烂拉，让人无法理解。希望你们尽快解决，将我付的续费转到84上。谢谢！
,服务器续费出现错误，请协助调整
答：您好，您的意思是取消 127.0.0.1 127.0.0.1这两个服务器的续费，然后把续费金额用于续费127.0.0.1两个月吗，请您核实确认下，我司反馈经理处理，值班人员没有权限,非常感谢您长期对我司的支持!
问：是的，把续费金额用于续费127.0.0.1两个月
答：您好，
新购主机已退订，款项已为127.0.0.1续费1个月，余款372元已存在会员账号中，您可再充值10元再续费1个月,非常感谢您长期对我司的支持!
问：虚机:rxwlyqly 已经删除无法续费请将网站数据和数据库文件找回发我
答：您好，经核实，此虚拟主机过期时间太长，已超过30天数据恢复期，网站文件和数据库数据已被系统自动删除，无法续费。
问：你们这个不是开玩笑了吗 970元 以后不会再给用你们主机了 完全不是这个事
答：您好，抱歉,扫描恢复数据需要时间存储及人力成本,请理解,如用户本地有备份数据,建议可购买主机,直接上传数据到主机使用即可,如需我司协助恢复,请充值费用并回复工单申请,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!
问：账户余额怎么退了提现了
答：您好，请明天工作时间联系渠道 域经理QQ: 咨询核实,非常感谢您长期对我司的支持.由此给您带来的不便之处,敬请原谅!谢谢!
问：您好，服务器远程进不去，网站也无法访问，查一下什么原因
答：您好，您的安全软件在扫描,cpu占用很高就会无法连接,现在测试可以连接,您可以暂时停止扫描,非常感谢您长期对我司的支持!
问：您好，我远程都进不去，无法操作，
问：您们帮我操作一下，先把网站恢复能打开，或是把那个360卫士给卸载掉
答：您好，已经帮您卸载360,现在cpu正常了,网站测试是可以打开的,非常感谢您长期对我司的支持!
问：您好，还是不行，打不开，远程还是进不去
答：您好，我们测试访问正常,请下载http://down.hongyanzi.top/kdb/WinMTR.exe运行,输入服务器ip测试1分钟左右,将结果反馈以便排查,非常感谢您长期对我司的支持!
问：我路由也重起了，以下是测试结果||| WinMTR statistics || Host – % | Sent | Recv | Best | Avrg | Wrst | Last |||——|——|——|——|——|——|| 127.0.0.1 – 0 | 187 | 187 | 0 | 2 | 72 | 1 || 127.0.0.1 – 0 | 187 | 187 | 1 | 2 | 9 | 1 || 127.0.0.1 – 1 | 183 | 182 | 4 | 7 | 36 | 7 || 127.0.0.1 – 0 | 187 | 187 | 3 | 6 | 38 | 5 || 127.0.0.1 – 1 | 183 | 182 | 4 | 6 | 84 | 5 || 127.0.0.1 – 89 | 42 | 5 | 5 | 10 | 18 | 11 || 127.0.0.1 – 0 | 187 | 187 | 4 | 5 | 20 | 5 || 127.0.0.1 – 11 | 132 | 118 | 7 | 10 | 71 | 11 || 127.0.0.1 – 1 | 183 | 182 | 35 | 38 | 105 | 40 || 127.0.0.1 – 21 | 104 | 83 | 36 | 38 | 79 | 37 || 127.0.0.1 – 0 | 187 | 187 | 38 | 42 | 199 | 42 || 127.0.0.1 – 0 | 187 | 187 | 46 | 49 | 200 | 46 || 127.0.0.1 – 0 | 187 | 187 | 52 | 55 | 202 | 53 || 127.0.0.1 – 0 | 187 | 187 | 54 | 56 | 91 | 55 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 38 | 0 | 0 | 0 | 0 | 0 ||________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP – Fully Managed Hosting & Cloud Provider
问：您好，现在可以了，是什么原因呢，
答：您好，目前并没有看出问题,机房防火墙也没有拦截ip,再观察下,非常感谢您长期对我司的支持!
问：您好，现在又打不开了！郁闷
问：||| WinMTR statistics || Host – % | Sent | Recv | Best | Avrg | Wrst | Last |||——|——|——|——|——|——|| 127.0.0.1 – 0 | 288 | 288 | 0 | 2 | 143 | 1 || 127.0.0.1 – 0 | 288 | 288 | 1 | 2 | 22 | 2 || 127.0.0.1 – 1 | 284 | 283 | 3 | 6 | 28 | 7 || 127.0.0.1 – 0 | 288 | 288 | 3 | 5 | 33 | 4 || 127.0.0.1 – 0 | 288 | 288 | 4 | 6 | 141 | 5 || 127.0.0.1 – 72 | 74 | 21 | 5 | 8 | 46 | 5 || 127.0.0.1 – 1 | 284 | 283 | 3 | 6 | 30 | 4 || 127.0.0.1 – 17 | 174 | 145 | 7 | 9 | 37 | 10 || 127.0.0.1 – 1 | 280 | 278 | 35 | 38 | 78 | 37 || 127.0.0.1 – 25 | 144 | 108 | 36 | 43 | 277 | 39 || 127.0.0.1 – 0 | 288 | 288 | 38 | 42 | 199 | 38 || 127.0.0.1 – 0 | 288 | 288 | 46 | 48 | 205 | 47 || 127.0.0.1 – 0 | 288 | 288 | 52 | 55 | 194 | 54 || 127.0.0.1 – 0 | 288 | 288 | 53 | 57 | 198 | 55 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 || No response from host – 100 | 58 | 0 | 0 | 0 | 0 | 0 ||________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP – Fully Managed Hosting & Cloud Provider
答：您好，我们这里测试一直正常访问, 请加qq远程协助看下您那边情况,非常感谢您长期对我司的支持!
